Customer Success Manager

We are looking for a new member to join our digital marketing team in Berlin.

We are a fast-growing international start-up based in the heart of Berlin with a location in New York. With our platform Doorboost, we connect well-known brands worldwide with their local retail partners. Among other things, our platform enables our clients to run and scale locally targeted campaigns through their retailers. In this way, we not only increase the number of visitors to the retail partners' shops and their sales, but also actively contribute to the success of the brand. Having grown rapidly over the past six years, attracting internationally renowned brands, as well as over 1600 retail partners to our platform, we will be stepping it up a gear in 2021. If you want to be part of our international team and contribute to our continued strong growth and many satisfied customers in the field of online marketing, then apply today!

Your profile

  • You have a basic understanding of digital marketing and experience with Software as a Service models
  • You are characterised by your independent, structured and solution-oriented way of working with a pronounced hands-on mentality
  • Excellent problem solving and critical thinking skills are among your strengths
  • You have basic experience with CMS and understand the difference between front and back end
  • You have a strong service orientation as well as communication and teamwork skills
  • Your willingness to get involved and help shape a small company is great

The position

  • Resolving all kinds of customer enquiries and providing technical support to our brand customers and trade partners
  • Preparation and creation of new campaign orders including the corresponding backend connections
  • Responsible for back-end management including back-end organisation, back-end review, further development of the back-end structure and coordination with the technical support team.
  • Development of new product ideas to improve the technical connections as well as design development and testing
  • Implementation of special projects such as website development
  • Active participation in optimisation processes

Our offer

  • Become part of a young and international team with flat hierarchies
  • Receive an attractive and individually designed salary package with a large variable and performance-related remuneration component
  • Enjoy flexible working hours and extensive home office opportunities
  • 30 days holiday
  • Office in the heart of Berlin surrounded by great cafés and restaurants
  • Benefit from ongoing staff development through regular training, workshops and feedback
  • Enjoy free drinks and fruit in our office
  • We provide you with the hardware you prefer to work with

Send your application today to Jacky via

Berlin, Germany
Apply now

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